From our workshop to your home — transparent timelines, responsible delivery,
and our commitment to making things right.
Typically 1–3 business days
Tracked shipping available
If anything feels off, we fix it
Our four-step process ensures your PALMA arrives safely and thoughtfully
You'll receive immediate confirmation. Our team begins preparing your order within hours.
Each order is hand-checked. We verify contents and condition before sealing.
Your order ships with tracking. You'll receive a confirmation with estimated delivery.
Arrival confirmation and care instructions. We're here if you need anything.
Clear timelines and transparent information
Orders are typically processed within 1–3 business days. During limited releases or high demand, processing may take slightly longer — we'll keep you informed every step.
Shipping options and rates are shown at checkout. Whenever available, your parcel ships with tracking information and delivery confirmation.
International delivery may be subject to local duties or taxes. These fees are set by your country's customs and are the customer's responsibility. We declare all packages accurately.
Please double-check your shipping details before placing an order. If you notice an issue immediately after checkout, contact us within 2 hours and we'll do our best to adjust before dispatch.
We partner with carriers who prioritize safe handling and responsible delivery options where available. Our packaging is designed to protect your fragrances throughout the journey.
Delivery time begins after processing and dispatch. Weather, customs, or carrier delays may affect estimated dates. We appreciate your patience and understanding.
Our commitment to quality and your satisfaction
Return requests must be made within 14 days of delivery. Items must be unused, in original packaging, and in resalable condition.
For hygiene reasons, opened or used fragrance products are not eligible for return. If something arrives damaged, leaked, or incorrect, we’ll make it right.
If your order arrives damaged, leaked, or incorrect, contact us within 48 hours of delivery with photos and your order ID.
Approved refunds are issued to the original payment method. Processing time depends on your bank or provider (typically 3–10 business days).
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a tracked service for your protection.
We keep this simple: if we made a mistake, we fix it. If you changed your mind, we'll guide you through the next step with transparency and respect.
Email us with your Order ID, the item(s) you want to return, and the reason. If approved, we’ll send return instructions and the correct return address.
PALMA perfumes are extrait oil-based. For longevity and quality, store away from direct sunlight and extreme temperatures. Avoid contact with light fabrics. With proper care, your fragrance will maintain its character for years.
For shipping updates, returns, or any questions about your order, include your Order ID for fastest assistance.