Get In Touch

We offer worldwide shipping. Orders within Sweden and Ghana are delivered within 3-5 business days. International orders typically take 7-14 business days. All orders include tracking information and are fully insured. Free shipping is available on orders over 500 SEK / 500 GHS.

Yes, we want you to be completely satisfied with your PALMA experience. You may return any unopened, unused items in their original packaging within 30 days of delivery for a full refund. For opened items, we offer store credit or exchanges within 14 days if you're not satisfied with the fragrance.

To preserve the quality and longevity of your PALMA fragrances, store them in a cool, dark place away from direct sunlight and extreme temperatures. Avoid storing in bathrooms where humidity and temperature fluctuations can affect the scent composition. Properly stored, our fragrances will maintain their character for years.

Absolutely. PALMA is committed to ethical practices across our entire supply chain. We are Leaping Bunny certified cruelty-free, and all our ingredients are sustainably sourced through partnerships with local farmers in Sweden and Ghana. Our packaging is 100% recyclable, and we offset our carbon emissions through verified environmental projects.